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Diagram of an MSP model: an MSP contact at the centre connects your organization with float pool management, cost control, compliance and credentialing, invoicing, risk reduction, onboarding, reporting, and agency management.

Managed Services Provider

Managed Workforce Operations. Built Around Your Business.

An MSP can help organizations coordinate staffing suppliers, contingent workforce processes, compliance, onboarding, invoicing, reporting, and program administration through a centralized model.

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MSP Overview

A Workforce MSP Model for Complex Operations

A Managed Services Provider is an external partner that manages ongoing responsibilities for a defined business function. Instead of managing multiple suppliers, processes, and administrative tasks internally, organizations can centralize those activities through an MSP model.

  • Centralized Management
  • Greater Visibility
  • Operational Consistency

Workforce & Staffing MSP

Managing the External Workforce

An MSP can provide a centralized model for managing an organization’s contingent workforce, coordinating staffing suppliers, workforce processes, administration, compliance, and reporting.

The MSP as the central coordination layer

Client Organization

MSP Program Management

One coordinated program

Staffing Suppliers

Contingent Workforce

  • Supplier & Agency Management

    Coordinate multiple staffing suppliers through a centralized program structure.

  • Float Pool Management

    Support workforce capacity planning and coordination across contingent staffing needs.

  • Compliance & Credentialing

    Support consistent workforce compliance, credentialing, documentation and related program requirements.

  • Onboarding

    Streamline the process of bringing contingent workers into the organization.

  • Invoicing

    Centralize timesheets, billing and related workforce administration.

  • Cost Control

    Improve visibility into staffing costs, supplier activity and workforce spend.

  • Reporting

    Provide structured visibility into workforce activity, supplier performance and program activity.

  • Risk Reduction

    Create more consistent processes around suppliers, workers and workforce administration.

Service Scope

MSP Models Across Business Operations

The MSP model can be applied beyond technology, depending on an organization’s operating needs.

Examples of the MSP model

Human Resources & Staffing
Contingent workforce management and staffing program coordination.
Financial Operations
Payroll, timesheets, and related operational functions.
Accounting Operations
Accounts payable and accounts receivable.
Marketing & Content
Campaign management, content production, SEO and analytics.
Managed Print Services
Printer and document infrastructure, supplies, maintenance and secure printing.

Why MSP

A More Coordinated Operating Model

  • Centralized Management

    Bring suppliers, processes and workforce activity into one coordinated program.

  • Greater Visibility

    Improve visibility into workforce activity, supplier performance and program spend.

  • Operational Efficiency

    Standardize recurring processes and reduce administrative complexity.

  • Scalability

    Create a model that can adapt as workforce and operational requirements change.

Why Donato

Workforce Expertise. Technology Capability. Program Support.

Donato combines workforce expertise, staffing resources, technology capabilities and program support to help organizations structure and manage complex workforce requirements.

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